At MINEMASTER EQUIPMENT LLC, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, here is our return policy, including the relevant conditions, process, and processing times.
Return Policy
Return Conditions
Return Period: You can request a return within 30 days of receiving your order. Please ensure you submit your return request within this timeframe.
Product Condition: Returned items must be in their original condition, unused, and with all original tags and packaging. Returns will not be accepted if the item is damaged, soiled, or shows signs of use.
Refund Process
Return Steps
Requesting a Return: Please contact our customer service team via email to submit your return request to [email protected]. Include your order number and reason for return in the email.
Returning the Item: Once your return request is approved, we will provide you with a return address. Please return the item with all original tags and standard packaging, ensuring the package is properly protected during shipping.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Return Address
Please ship return items to the following address: 3919 GRANGE RD, MAIDEN, NC 28650
Refund Processing: We will inspect and process your refund within 3-5 business days of receiving the returned item. The refund will be issued via your original payment method. After processing, the funds will be returned to your account within 1-5 business days, depending on your payment platform’s policies.
Exchange Policy
If you wish to exchange an item, please follow these steps:
Submit an Exchange Request: Contact us via email, specifying the item you wish to exchange and your new selection.
Return the Original Item: Return the item you wish to exchange following the return steps outlined above.
Place a New Order: After the return is processed, you will need to place a new order for the replacement item.
Processing Time
We strive to ensure that return and exchange requests are processed within a reasonable timeframe. Typically, return processing takes 3-5 business days, and the refund may take an additional 1-5 business days to appear in your payment account, depending on your bank or payment platform.
Thank you for choosing MINEMASTER EQUIPMENT LLC. We hope you enjoy your purchase. If you are not satisfied for any reason, please feel free to contact us, and we will be happy to assist you!